Shared ownership/leasehold

See what you pay for, your responsibilities as a homeowner and our responsibilities. 


Report a repair

There are a number of ways you can report a repair:

Emergency repairs

You can report an emergency repair 24 hours a day, just call your local team - click here for details.

Non-emergency repairs

call your local team

report a repair by writing to us or visiting your local office – click here for details

please also see the repairs handbook

Report a repair online using our repairs reporting system

Click one of the links below depending on where you live.

Remember, don't use this for emergency repairs

Please see our customer service standards here