Reporting to you
Take a look at our regular performance updates. We hope they will help you understand how we are doing and what we plan to do better.
Please note this information relates to DCH's performance reports.
To ensure our customers have easy access to our performance reporting we provide regular updates in our customer magazine Open Door. These updates include performance results for the main services we provide.
There is also a regular update on the work of ServiceWatch, the team of customers whose job it is to keep an eye on the decisions made by our boards that affect customer service, and to check that we are performing as well as we should be.
In addition to this we will now be producing an annual overview of our performance in a clear visual format to highlight how we have performed over the previous 12 months.
Please see performance updates from Open Door and our annual overview below. If you would like to make any comments or would like further information please contact Steve Rice, Group Performance Manager.
Performance update autumn 2017
Regular performance update including an overview of group performance, information on ServiceWatch our resident scrutiny panel, and a focus on value for money.
Annual performance update 2016-17
How have we performed over the last year? Read our annual performance update to find out.
Performance update summer 2017
Regular performance update including an overview of group performance and a focus on value for money.
Performance update 2017
How have we performed over the last year? Read our latest performance update to find out.
Annual performance update 2015-16
How have we performed over the last year? Read our annual performance update to find out.
Performance update winter 2016
Regular performance update including an overview of group performance, information on ServiceWatch our resident scrutiny panel, and a focus on value for money.
Performance update spring 2016
Regular performance update including an overview of group performance, information on ServiceWatch our resident scrutiny panel, and a focus on value for money.
Performance update winter 2015
Regular performance update including an overview of group performance, information on ServiceWatch our resident scrutiny panel, and a focus on value for money.
Performance update summer 2015
Regular performance update including an overview of group performance, information on ServiceWatch our resident scrutiny panel, and a focus on value for money.
Performance update spring 2015
Regular performance update including an overview of group performance, information on ServiceWatch our resident scrutiny panel, and a focus on customer feedback.